Frequently asked questions

Makolate makes personalised, 3D-printed objects for your brand — keychains, coasters, placecards, table numbers, pizza markers and more. You design them in your browser, we print them on demand and ship them to you.

Makolate is built as an ecosystem for everyone who wants to put their brand first. We design objects for specific verticals — restaurants, offices, events — and we keep adding more. The goal is simple: make it effortless to bring your brand into the real world.

From restaurants and cafés to offices, events and creators — anyone who wants branded objects without minimum orders or a warehouse to manage.

No minimums. Order a single piece or a few hundred — you choose the quantity and we print exactly what you need.

Every product is 3D-printed in-house, to order. Nothing sits in a warehouse: we print your design after you place the order, then ship it.

There's definitely a trade-off to 3D printing compared with industrial injection moulding. What it gives you in return is customisation mass production simply can't offer — your logo, your text, your colours on every single piece, with no tooling and no minimums. Thanks to recent advances in printers and multi-material printing, and our 10+ years of experience with the technology, we deliver durable, good-looking products with short lead times. We've learned the details that make production reliable.

Yes. Our main material, PETG, is solid, stands up to everyday use and tolerates heat up to around 70 °C. Because printing is additive and partly handmade, you may notice faint layer lines at certain angles or tiny dimensional variations (within ±0.3 mm) — that's normal, not a defect.

It means less waste and no overstock, and that we can personalise every order. It also means a short production window — see Shipping for current lead times.

Two, chosen for real-world use: PETG, a rigid, solid and durable material, and TPU, a flexible, rubber-like one. We don't use PLA — PETG is harder to print but far more robust, and for products meant to last we think that trade-off is worth it.

On products offered in both materials — like the Branded Coaster — the configurator's Rigid / Flexible switch picks the material for you. Rigid (PETG) is the default: solid, durable and great at holding detail. Flexible (TPU) bends and compresses without breaking — ideal for grips, bumpers and anything that needs to flex. Other products are made in their default material.

Colour combos are tied to the material. Rigid combos are printed in PETG and flexible combos in TPU — so when you pick a combo you're also choosing the material it's made in.

Right in your browser. Open any configurable product and the 3D configurator lets you add your branding and see a live preview from every angle — what you see is what we print.

Your logo (upload JPG, PNG or SVG), custom text, or a QR code. Choose how it sits on the surface — embossed (raised), engraved (recessed) or flush — pick the font, and set the colours for each part.

They're the three ways your branding sits on the surface. Embossed raises the logo or text above the surface; engraved cuts it into the material; flush keeps it level with the surface, standing out by colour rather than depth. You can see the effect live in the configurator's 3D preview.

No. You can configure and preview freely without signing in. An account only lets you save your designs and manage orders — and is required just for reconfigurable QR codes.

Get in touch. If you need a shape, size or finish beyond what the configurator offers, we'll work out a custom solution with you.

A normal printed QR code is fixed forever — the only way to change where it points is to reprint it. A reconfigurable (dynamic) QR code from Makolate lets you change its destination whenever you like — a new campaign, menu or address — without reprinting anything.

A one-time €5 service fee per QR code — not per item. Order 20 placecards with the same code and it's still €5. You'll need a free Makolate account to manage the destination.

You can browse, design and check out without one. An account just makes life easier: it saves your designs, keeps your order history, and is needed to manage reconfigurable QR codes.

It stores your exact configuration so you can reopen, tweak or reorder it later — no need to rebuild it from scratch.

Sign in to see your order history and status. You'll also get email updates, including a tracking link once your parcel ships.

Because everything is made to order, allow 3–5 working days for production, plus carrier transit time for your zone (below).

Italy: €5, free over €50, 1–2 working days. European Union: €12, 3–5 working days. United Kingdom & Switzerland: €18, 4–7 working days. (Transit is in addition to production time.)

Yes. We ship across the EU with our carriers and worldwide via DHL Express. For the UK and Switzerland (outside the EU) import duties and VAT may apply on delivery, paid by the recipient. Need another country or a volume/B2B order? Get in touch.

You'll get a tracking number by email as soon as your parcel is handed to the carrier, so you can follow it to your door.

Because every product is made to your specifications, the 14-day right of withdrawal doesn't apply — once an order is confirmed it can't be cancelled on change-of-mind grounds. You're still fully covered, though, if something goes wrong — see below.

We'll make it right. If your parcel is damaged in transit, you receive the wrong item, or there's a defect (covered by the 24-month statutory warranty), email [email protected] with your order number, a description and photos within 14 days of delivery. We reply within 2 working days and offer a free replacement, repair or full refund.

It helps. Making each item only after it's ordered means no overstock and far less waste than mass production — we don't print things that would never sell. And we print only what you need, in the quantity you choose.

Our main material, PETG, belongs to the recyclable PET family (the same as drink bottles). We keep evaluating lower-impact materials and processes as the technology matures.